Full job description

FLSA Status: Non- Exempt

Reports To: Front Desk Manager and General Manager

Job Summary:

The front desk clerk’s main responsibility is to ensure guest satisfaction and check-in/check-out guests courteously and efficiently. The front desk clerk is also responsible for maximizing room revenues in line with hotel standards by providing efficient and courteous front desk service.

To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Front Desk, Back Office Areas, Guest Rooms, Laundry Room, Pool Pump Room, Maintenance Room and all Public Areas.

Job involves working:

· under variable temperature conditions (or extreme heat or cold).

· under variable noise levels.

· outdoors/indoors.

· around fumes and/or odor hazards.

· around dust and/or mite hazards.

· around chemicals

· bio-hazard

Essential Job Functions:

1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

2. Have knowledge and demonstrate familiarity with all safety rules and policies and all requirements of the Occupational Safety and Health Act (“OSHA”).

3. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

4. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

5. Maintain positive guest relations at all times.

6. Resolve guest complaints, ensuring guest satisfaction.

7. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

8. Maintain complete knowledge at all times of: