Full job description

Requirements:High School diploma or higher-level education

One year of hotel front office

Night Auditor experience (preferred).

Must work the Night shift (usually 11 PM-7AM) required and second shift (3p-11)

Ability to solve mathematically oriented problems

Accounting background preferred

Attendance is crucial to position.

Responsibilities

Responsible for providing, promoting and maintaining hospitality at all times. Reviews and processes source data to provide accurate and timely entry to accounting systems and/or sub-systems.

General Accountabilities:

Properly and with accuracy conduct the audit and accounting functions in a timely manner and transmit the information to the corporate office.

Prepare and distribute the Daily Flash Report (DFR)

Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.

Compile and enter the data from the Room Inspection forms.

Perform the regular Front Office and Guest Service duties.

Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, nurture a positive, professional work environment, and adhere to Standard Operating Procedures

Specific Essential Tasks/Duties:

Send a daily end of the day activity and accomplishment email to the supervisors

Be proficient on the use of the property management system, and be able to train front desk personnel on the system.

Have a good understanding of all of hotel operating procedures.

Review front office communications logs.

Supervise delegated responsibilities and follows up.

Be able to use all front office equipment such as credit card machine, copier and fax.

Inform the General Manager of any unique situations, or unusual developments in front office operations.

Handle guest complaints effectively.