Full job description

The Residence Inn & Courtyard by Marriott in Green Valley / Henderson are currently hiring for a front desk agent.

The job duties for this position are:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Restocking of hotel market
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Assisting with clean of lobby area.
• Marriott Property Management System, Fosse, experience is a plus