Full job description

Walk-In Interview

Please visit Home2 Suites by Hilton located at 201 Monticello Ave, Charlottesville, VA 22902 between 10:00 AM and 2:00 PM (Monday–Friday) for a quick interview and to complete an application.

Be an Innovator. Be a Motivator. Be a Leader. Be a Team Player — Most of all, Be Baywood!

Through our “It’s My Pleasure!” philosophy, Baywood Hotels has become one of the nation’s fastest-growing hotel development and management companies.

We are currently seeking a Guest Service Agent / Front Desk Associate to join our team at Home2 Suites by Hilton Charlottesville Downtown (113 rooms).

Schedule

Flexible availability required.

Available shifts include:

• 7:00 AM – 3:00 PM
• 3:00 PM – 11:00 PM
• Overnight shift preferred

Qualifications

The ideal candidate will:

• Have previous hotel front desk experience (preferred)
• Have 1+ year of customer service experience (may substitute for hotel experience)
• Preferably have Hilton brand experience
• Possess excellent communication and public relations skills
• Maintain a friendly, professional, and guest-focused attitude

Position Summary

The Guest Service Agent is responsible for ensuring guest satisfaction by providing courteous, efficient, and professional service. This role includes guest check-in and check-out procedures, reservation processing, handling guest inquiries, and maintaining brand service standards.

Key Responsibilities

• Provide prompt and courteous service when responding to guest inquiries, requests, and concerns
• Process guest check-ins and check-outs accurately and efficiently
• Handle incoming and outgoing reservations and cancellations
• Coordinate guest services with other hotel departments
• Promote upselling opportunities to maximize occupancy and revenue
• Maintain knowledge of hotel services, local attractions, and marketing programs
• Handle cash, credit transactions, and guest account postings
• Operate PBX (switchboard) systems for calls, wake-up calls, and guest communications
• Maintain accurate logs, reports, and reservation systems
• Follow all brand standards, company policies, and safety procedures
• Assist with guest concerns and ensure proper follow-up
• Support accounting tasks including audits, daily reports, and revenue postings
• Maintain communication with the accounting department
• Participate in staff meetings and operational updates
• Perform other duties as assigned by management