Full job description

* Welcome and register guests in an outstandingly friendly, professional, efficient manner

* Provide exceptional customer service and have an outgoing personality.

* You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.

* You will maintain positive guest relations at all times.

* You will resolve guest complaints and ensure guest satisfaction.

* You will maintain a complete knowledge of hotel features/services, hours of operations, room rates, daily house count and expected arrivals/departures.

* You will process all guest check-ins, and verify registration information with the guest.

* You will handle overbooked or ‘walked’ guests.

* You will accept and record wake-up call requests.

* You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

* You will resolve discrepancies on the room status report with housekeeping.

* Must be flexible and able to work any shift, any day- including holidays – 7am-3pm, 3pm-11pm and\or overnight.