Full job description

Ellicott Hotels is looking fora part time Front desk agents to assist guests with their reservations, requests and balance accounts for our Lafayette Hotel located at 391 Washington St Buffalo, NY 14203. Responsibilities include checking in guests, handling their requests and taking reservations. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

The ideal candidate would work 2-3 days a week from 7am-3pm.

Responsibilities

• Check out or in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Assist with breakfast when needed
• Process invoices for guests checking out

Skills

• An eye for detail
• Good problem-solving skills
• Strong customer service skills
• Availability to work weekends