Full job description

Job Summary
Join our vibrant hospitality team as a Hotel Front Desk Agent Night Auditor, where you will be the welcoming face and efficient coordinator during overnight hours. In this dynamic role, you will manage guest check-ins and check-outs, handle reservations, and ensure a seamless guest experience while maintaining accurate financial records. Your energetic and attentive approach will help create a warm, safe, and memorable environment for all guests staying at our resort or hotel. This position offers an exciting opportunity to showcase your hospitality management skills, provide exceptional guest services, and support the smooth operation of our hotel during the night shift.

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression through excellent customer service and professional phone etiquette
• Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software
• Handle reservations, cancellations, and modifications with accuracy and attention to detail
• Conduct nightly audits of financial transactions, including billing and account reconciliations, to ensure accuracy and completeness
• Respond promptly to guest inquiries, requests, and complaints with a friendly and solution-oriented attitude
• Maintain security by monitoring CCTV surveillance, conducting routine patrols of common areas, and controlling access to the property during overnight hours
• Prepare shift reports detailing occupancy, incidents, and operational activities to ensure smooth communication between shifts

Skills

• Strong background in hospitality management with previous hotel or resort experience preferred
• Exceptional customer service skills with the ability to handle diverse guest needs professionally
• Bilingual or multilingual abilities are highly desirable to assist a diverse clientele effectively
• Proficiency in front desk operations, including multi-line phone systems and hotel management software
• Knowledge of night audit procedures, guest relations, and hotel security protocols
• Excellent communication skills with a focus on clear verbal interactions and proper phone etiquette
• Ability to work independently during overnight hours while maintaining high energy levels and attention to detail