Full job description

Overview
We are seeking a friendly and efficient Host/Cashier to join our dynamic team. In this role, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service. Your responsibilities will include managing the flow of guests, handling cash transactions, and providing support to the restaurant staff to create a memorable dining experience.

Responsibilities

• Greet guests as they arrive and escort them to their tables, ensuring a positive first impression.
• Manage reservations and waitlists efficiently to optimize seating arrangements.
• Take customer orders accurately and enter them into the POS system (Aloha POS or Micros POS).
• Process cash and credit card transactions promptly while maintaining accuracy in handling payments.
• Address guest inquiries and concerns with professionalism, enhancing overall guest relations.
• Collaborate with kitchen and service staff to ensure timely delivery of food and beverages.
• Maintain cleanliness and organization of the front-of-house area, including menus and dining spaces.
• Provide exceptional customer service by anticipating guest needs and responding promptly to requests.

Qualifications

• Previous experience as a host/host or cashier in a restaurant or hospitality setting is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Excellent communication skills, both verbal and written, with effective phone etiquette.
• Familiarity with POS systems, particularly Aloha POS or Micros POS, is advantageous.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Experience in food service or hotel guest services is a plus.
• A passion for hospitality and serving others is essential for success in this role. Join us in creating memorable experiences for our guests while working in a supportive team environment!