Full job description

• Welcome and greet guests warmly upon arrival.
• Manage reservations, walk-ins, and seating arrangements efficiently.
• Escort guests to their tables and present menus.
• Coordinate with the service team to ensure smooth guest flow.
• Handle guest inquiries and provide information about the restaurant.
• Manage waiting lists and communicate estimated waiting times.
• Respond professionally to guest feedback and special requests.
• Maintain the cleanliness and organization of the reception area.
• Answer phone calls and assist with reservation inquiries.
• Ensure excellent customer service and uphold the restaurant’s standards.

Requirements

• Previous experience as a Hostess or in a similar customer-facing role, preferably in a restaurant or hospitality environment.
• Excellent communication and interpersonal skills.
• Pleasant personality with a professional appearance.
• Good command of English; additional languages are an advantage.
• Strong organizational and multitasking abilities.
• Customer-focused attitude and the ability to work under pressure.
• Flexibility to work shifts, weekends, and public holidays.