Full job description

Job Description:

As a Host / Hostess, you are the Taste Buds Management Guest Relations Representative. You usually have the opportunity to make the first and lasting impression to the guest. You are either the first person they see when entering in the restaurant, or the first person they talk to when calling to ask questions about the restaurant. First impressions are lasting ones. We only have one chance at this first impression! Make it a great one!

• Answer the phone within three rings or less.
• Ensure proper telephone courtesy.
• Have superior knowledge of Taste Bud Management’s menu and restaurants.
• Provide the total Taste Bud Management guest experience
• Ensure orders are coordinated and completed for delivery service.
• Coordinate and direct the seater and the greeter.
• Control the flow and fill of the restaurant.
• Stage parties to be seated.
• Seat table for table.
• Communicate the stage at which tables are in their meals.
• Communicate with management about large parties.
• Regularly complete the Restroom / Floor Cleanliness checklist.
• Return menus to the front desk as needed.
• Provide accurate updates.
• Manage the seating of all large parties.
• Communicate with management to help control the flow of the restaurant.
• Manage the wait list.
• Give accurate wait quotes.
• Communicate with guests on any questions.

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