Full job description

Job Title: Host/Hostess
Location: Hotel Indigo Irving-Las Colinas, An IHG Hotel
Department: Food & Beverage/Operations
Reports To: Restaurant Manager / F&B Manager
Employment Type: Full-time / Part-time

Job Summary:

As the first point of contact in our restaurant, the Host/Hostess sets the tone for a memorable dining experience. You will warmly welcome guests, manage seating, and support the front-of-house team to ensure smooth service. At Hotel Indigo Irving-Las Colinas, every interaction is an opportunity to surprise and delight guests with personalized hospitality that reflects the local neighborhood.

Key Responsibilities:

• Greet all guests with a warm, genuine, and professional demeanor.
• Manage reservations and seating arrangements using the restaurant’s POS or table management system.
• Provide guests with menus and answer initial questions about the concept, specials, and service style.
• Coordinate with servers and restaurant staff to ensure efficient table turnover and flow of service.
• Maintain cleanliness and organization of the host stand and entryway.
• Uphold brand and service standards set by IHG and Hotel Indigo.
• Handle guest concerns or special requests promptly and effectively, escalating when necessary.
• Assist in maintaining a welcoming atmosphere that reflects the character and story of the neighborhood.
• Support opening and closing duties as needed.

Qualifications:

• Previous experience in a hospitality or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to stay calm and composed in a fast-paced environment.
• Familiarity with reservation systems (e.g., OpenTable or similar) is a plus.
• Professional appearance and positive attitude.
• Flexibility to work varied shifts including weekends and holidays.

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