Job Description

• Greet members and guests in a warm and professional manner.
• Handle check-in and check-out procedures for gym, pool, and spa facilities.
• Manage membership registrations, renewals, and payments.
• Provide information about health club services, facilities, classes, and promotions.
• Schedule appointments for personal training sessions or fitness classes.
• Answer phone calls and respond to guest inquiries promptly.
• Maintain accurate records and update the system accordingly.
• Ensure cleanliness and organization of reception and facility areas.
• Monitor guest access and ensure compliance with health and safety regulations.
• Coordinate with housekeeping and maintenance teams when required.
• Handle guest complaints professionally and escalate when necessary.
• Promote hotel facilities and encourage upselling of memberships and services.

Qualifications

• Previous experience in a health club, gym, spa, or hospitality environment is an advantage.
• Strong customer service and communication skills.
• Basic computer knowledge (Microsoft Office and hotel management systems).
• Good organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including weekends and holidays.

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