Description

Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly.
Supervise and serve food/beverages according to the brand’s set procedures and standards to ensure outstanding customer service.
Take charge of customers’ bill payments and complaints and escalate complex issues to the supervisor.
Supervise and follow up on the execution of food/beverage preparation techniques in accordance with the brand and report non-conformities to the manager.
Participate in achieving set targets for the brand shop.
Participate in the restaurant’s opening/closing duties, including counting/recording tips while ensuring the respect of the norms and internal standards.
Prepare and send the daily order to the storekeeper to refill the needed items.
Conduct, upon need, briefings for the assigned team members.

Qualifications

• Technical degree in food and beverage or hospitality management.
• Minimum 3 years of experience in F&B operations / café, out of which 1 year in a similar role.
• Fluency in English.

Skills

• Commercial understanding: level 1
• Communication skills: level 2
• Cultural awareness: level 1
• Customer focus: level 1
• Driving and achieving results: level 2
• Initiative: level 2
• Teamwork: level 2

Primary location: United Arab Emirates
Unposting date: Ongoing

About the Company

Azadea Group is one of the world’s fastest growing retail groups. We carry a strong franchise portfolio of over 30 diverse brands that features some of the industry’s most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut.

Azadea Group headquarters are in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, we operate 152 strategically located stores across the Middle East and plan over 500 additional shops’ opening through the 3 coming years.