Full job description

As Head Housekeeper, you’ll oversee all operations of the housekeeping department, ensuring cleanliness standards are met across guest rooms, public areas, and back-of-house spaces. You’ll lead staffing, training, and inventory efforts to ensure a smooth, efficient, and guest-centric operation.

What You’ll Do

• Manage day-to-day operations of the housekeeping and laundry teams
• Train, schedule, and develop team members, fostering a positive work environment
• Assign daily tasks and oversee quality control for rooms, public areas, and facilities
• Monitor performance, deliver coaching and feedback, and lead monthly staff meetings
• Track and manage departmental inventory, including linens, amenities, and supplies
• Conduct room inspections and ensure compliance with brand and company cleanliness standards
• Address maintenance needs and safety concerns by coordinating with the maintenance team
• Respond to guest concerns regarding cleanliness or service promptly and professionally
• Maintain and oversee the Lost & Found
• Monitor team performance and labor productivity against Minutes Per Room (MPR) targets
• Ensure proper use and storage of cleaning supplies and compliance with MSDS standards
• Maintain an organized, safe, and professional work environment
• Uphold company policies, procedures, and appearance standards
• Other duties as assigned by supervisor or management

Knowledge, Skills & Abilities

• In-depth knowledge of housekeeping operations, laundry procedures, and safety standards
• Proficient in staff scheduling and inventory management
• Strong leadership and interpersonal communication skills
• Ability to lead with empathy, motivate teams, and resolve conflict professionally
• Fluent in English; bilingual skills preferred
• Strong attention to detail and a sense of urgency in service delivery
• Comfortable with basic computer systems
• Ability to remain calm under pressure and thrive in a fast paced setting
• Knowledge of hotel safety protocols

Education & Experience

• High school diploma & GED required
• 2-4 years of housekeeping experience required
• 2-4 years of supervisory housekeeping experience preferred