Full job description

Description:

ABOUT THINKERY

Thinkery is where children and their families come to enjoy play-based, inquiry-rich, hands-on learning experiences. As a trusted children’s museum, community and learning hub, and educational leader, we believe that innovative, play-based, STEAM (science, technology, engineering, arts, and math) learning experiences are a powerful way for all children, regardless of means, to develop problem-solving skills, critical thinking, and curiosity about the world around them.

At the Thinkery Meredith Learning Lab located in Mueller, we proudly offer innovative, interactive museum exhibits and activities and early childhood education through our Little Thinkers Preschool, and led by our STEAM Learning Institute, we provide research-backed, community-based professional development programs and trainings for educators- all cultivating a love of learning and encouraging exploration and understanding of the many facets of STEAM and its ability to inspire confident, creative thinkers.

POSITION SUMMARY

The Guest Service Assistant (GSA) is an essential part of the museum team, responsible for creating a welcoming and positive experience for all visitors. GSAs provide excellent customer service across multiple areas, including admissions, membership sales, the museum store, field trips, and birthday parties. With a friendly and professional demeanor, GSAs ensure that all guests feel valued and supported while helping maintain smooth, efficient, and enjoyable museum operations. Guest Service Assistant roles are hired to work approximately 20-28 hours per week.

ESSENTIAL FUNCTIONS

Provide Exceptional Customer Service:

• Greet and assist all guests with kindness, enthusiasm, and professionalism.
• Share information about museum offerings, events, and membership benefits to enhance the visitor experience.

Admissions, Membership, and Store Operations:

• Process guest check-ins, admissions, memberships, and retail transactions using the POS system.
• Promote and sell memberships, providing accurate information about benefits.
• Support store operations, including assisting guests with purchases and maintaining a tidy retail space.

Support Field Trips:

• Welcome and check-in school and group visits, ensuring an organized and efficient arrival process.
• Provide clear communication and support to teachers, chaperones, and group leaders.

Facilitate Birthday Parties:

• Lead and support birthday parties by assisting with setup, cleanup, and guest interactions.
• Help with ensuring a smooth and enjoyable experience for all attendees.

Ensure a Safe and Positive Environment:

• Remain attentive to guest needs and concerns, escalating issues as needed to ensure a safe and welcoming atmosphere.

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