Full job description

Working alongside the amazing team at The Quail, we are seeking a Guest Service and Reservation Coordinator to support our Rooms department.

• Enjoy the opportunity to work at a highly prestigious hotel in beautiful Carmel Valley, California.
• Advance your career and develop your skills within a dynamic and supportive hospitality environment.
• Receive exceptional medical benefits, along with exclusive employee discounts on lodging, golf, and dining services.

Key Accountabilities

• Coordinate and assist with managing rooms inventory, implement pricing strategies, processes bookings to maximize hotel revenue, and assist with general Guest Services Operations.
• Assists in implementing revenue strategies, managing room inventory, and understanding market trends.
• Coordinate room assignment and inventory to maximize rate RevPAR. Assign rates, rate codes, and restrictions, ensuring accurate data in the Property Management System (PMS).
• Assist in reconciling monthly commissions by auditing OTA reservations and travel agent-related bookings to ensure accurate billing on commissions.
• Assist with reconciliation of reservations between our Reservations Management System and Property Management System.

General Requirements

• Minimum 1 years of experience in guest services, reservations, or revenue operation with basic knowledge of at least 2 of 3 areas
• Bachler’s degree in hospitality or related field preferred
• Ability to efficiently handle multiple duties under pressure with minimal supervision
• Exceptional customer service with excellent communication

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