Full job description

JOB DESCRIPTION

The Margaritaville Island Hotel, in Pigeon Forge, TN is looking for a Front Desk Agent for our 134-room hotel located at the Island. The Front Desk Agent provides genuine, efficient and friendly service in front of the house to ensure smooth operations.

Responsibilities

• Greet guests and courteously answer questions about the hotel and local area.
• Check guests in and out in an efficient and friendly manner
• Resolve complaints in a positive manner.
• Answer phones, direct calls and make reservations.
• Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations.
• Manage cash handling and check cashier closings and deposits.
• Monitor high balance guests and payments owing and take appropriate action.
• Monitor all VIP’s, special requests, packages and ensure timely delivery and charging for all items.
• Be attentive, friendly, helpful and courteous to other team members and guests.
• Always wear the proper uniform. Uniform must be wrinkled free, clean and neat.
• Attend regularly scheduled meetings for front desk personnel.
• Follow all hotel safety policies, procedures & standards.
• Handle other duties as assigned by Guest Services Manager.

Requirements

• Must be willing to work holidays and weekends.
• Friendly, outgoing personality and professional appearance required.
• Hospitality experience and/or customer service experience preferred.
• Positive attitude and excellent communication skills are a must.