Responsibilities:

• To greet and take care of marina guests and handle all inquiries.
• To accomplish general office procedures such as customer e-mailing responses, necessary documents’ preparation for signing the contracts, updating customer data base, regular reports etc.
• To deal with all berths related contracts: storage usage etc., make offers, issue invoices, conclude berthing, storage and travel lift contracts.
• To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally.
• To insert all necessary data and keep records up to date to operate the marina management software properly.
• To collect payments and hand over to the accounting department along with related reports
• Carry out any other reasonable task as assigned by the management.
• Provide outstanding services and ensure customer satisfaction
• Address customer concerns and complaints promptly and professionally.
• Respond to customer needs and requests in a timely manner.
• Prepare operational and financial records for Management to review
• Post charges to customers and handle payments transactions.
• Evaluate the performance and provide appropriate feedback.
• Clear and handle the outstanding balances.
• Maintain the customer’s account with the MMS
• and proprietary information,and protect company assets.
• To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally.
• To ensure compliance with ISO integrated management systems requirements in the daily operations of Dubai Harbour Marinas

Qualifications:

Preferred Educational Qualifications And Professional Certifications

• High school or bachelor’s degree (Preferably from a Maritime School or a School of Tourism)

Experience

• Front desk / Hospitality and service experience (Marina or Hotel or Camp) for minimum 2 years

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