Description

woo-hoo! Children’s Museum is a state-of-the-art edutainment centre that offers children and their families the opportunity to learn through play. All galleries, and programs are designed specifically for children to explore their innate curiosities in a non-judgmental environment.

Join an amazing group of people at woo-hoo! and help their mission to deliver exciting, joyful, unique, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.

The Curiosity Crew is responsible for fulfilling woo-hoo!’s vision of creating awesome experiences and memories for children. Working within exhibit zones, they act as woo-hoo! brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful and joyful manner.

Responsibilities

Guest Experience and Service

• Be an ambassador for woo-hoo!; ensure that every guest’s experience meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach.
• Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit’s areas and programs.
• Provide excellent guest service, and facilitate guests’ experience and journey through a proactive and thoughtful interaction.
• Contribute to a positive, team-based, and “guest-first” culture.
• Manage groups of children from schools, birthday parties, workshops and camp activities.
• Be able to assist guests during large community events.
• Attend to guest queries/complaints. Amicably resolve matters with dissatisfied guests.
• Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit.
• Comfortably facilitate and manage exhibit spaces and components.
• Be able to cater to guests in the cafe and heat and serve food items
• Be able to use cash registers at reception and in the cafe.
• Collect and communicate guests’ feedback and suggestions.
• Assist with tidying up or cleaning an area if and when needed.
• Follow and perform the daily opening/closing protocols and procedures including (but not limited to) routine cleaning, restocking, and preparation of program materials.