job description

Overview:

Opportunity: Guest Service Agent Lead

The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk.

our Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Lead, coach, and support front desk team members to ensure a seamless and efficient operation
• Deliver exceptional guest service
• Act as the first point of contact for guest concerns and resolve issues professionally
  Ensure all front desk functions are executed with accuracy and excellence
• Train and mentor new team members
• Maintain high standards
• Adapt quickly to changing needs
• Take ownership of responsibilities and outcomes
• Collaborate with other departments for seamless guest experience
• Assist with scheduling, shift coverage, and operations
• Support auditing, cash handling, and compliance.

Your Background and Skill

• Previous hotel front desk experience required; supervisory experience preferred
• Strong communication and interpersonal skills
• Leadership and team development ability
• Experience with property management systems preferred
• Ability to multitask in a fast-paced environment
• Flexible schedule including nights, weekends, and holidays