Full job description

Overview
Join our dynamic hospitality team as a Guest Service Agent and Housekeeper, where your enthusiasm and dedication will create memorable experiences for our guests. This vibrant role is perfect for individuals passionate about delivering exceptional customer service in a lively resort or hotel environment. As the first point of contact, you’ll be the welcoming face that sets the tone for our guests’ stay, ensuring their comfort and satisfaction from check-in to check-out. Your energy and professionalism will help foster a warm, inviting atmosphere that keeps guests coming back.

GSA Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
• Manage guest inquiries via phone, email, and in person with excellent phone etiquette and multi-line phone system skills.
• Handle reservations, cancellations, and modifications efficiently using hotel management software.
• Assist guests with their needs, including room changes, local information, and special requests to enhance their stay.
• Maintain accurate records of guest interactions, reservations, and billing details during night audits or shift changes.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
• Provide exceptional guest relations by addressing concerns promptly and professionally to ensure satisfaction.

Housekeeping Duties

• Perform thorough cleaning of guest rooms, including dusting, vacuuming, mopping, and sanitizing surfaces.
• Maintain cleanliness in public areas such as lobbies, hallways, and restrooms.
• Change bed linens and towels as required, ensuring high standards of hygiene are met.
• Restock supplies in guest rooms and common areas as needed.
• Report any maintenance issues or safety hazards to management promptly.
• Follow established cleaning protocols and procedures to ensure consistency and quality.
• Assist with special cleaning projects as assigned by housekeeping management.

Experience

• Previous experience in Housekeeping and hotel front desk operations is highly preferred.
• Strong customer service skills with a passion for creating positive guest experiences.
• Multilingual abilities are a significant advantage, enabling effective communication with diverse guests.
• Familiarity with hotel management systems and multi-line phone systems is desirable.
• Knowledge of resort operations, guest services, and hospitality best practices will help you excel in this role.
• Bilingual proficiency enhances your ability to serve a broader range of guests effectively.
• Experience with night audit procedures or hotel management functions is a plus but not required. Join us to be part of an energetic team dedicated to delivering top-tier hospitality! We value proactive individuals who thrive in fast-paced environments and are eager to make every guest’s stay unforgettable through exceptional service and genuine hospitality.