Guest Service Agent responsibilities include, but are not limited to:

• Greet and interact with guests in a genuine, friendly, and professional manner
• Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible
• Process guest check-outs
• Process accurate transactions, including but not limited to cash and credit card payments
• Conduct call-backs to inquire about guests’ experiences
• Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc
• Submit housekeeping and maintenance work order request forms
• Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information
• Inventory guest room keys according to policy and request re-keying as necessary
• Assist with responsibilities and duties in the absence or heavy volume in other front office areas
• Other duties as assigned

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What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Strong attention and care to details
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors