Full job description

To report to work prior to the commencement time, well-groomed and dressed as per the hotel’s grooming standards.

To promote a professional image and to provide a quick and efficient service to all guests regardless to whether they are resident or non-resident.

To have full and comprehensive knowledge of the hotel including service and in turn service and outlets.

To strive to anticipate the guest needs wherever possible, to enhance quality service and in turn complement guest satisfaction

To perform all daily tasks to a consistent high standard in line with both departmental and hotel standards.

To co-operate with colleagues requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting other departments in response to the business and guest needs

To maximize revenue by up selling and ensuring all services are charged for where applicable

To make sure behaviour measures up to the standards required by the hotel and its representatives as directed in the staff handbook

To be aware of the hotel management, their office location, role and availability

To be aware of the Priority Club and assist in achieving targets

To be aware of all corporate products and promotions etc. and any other restriction of this and action accordingly

To attend all company courses, in-house training sessions and meetings as requested by the management.

To ensure that all guests are greeted with a friendly welcome and offered the highest standards of customer care and satisfaction throughout their stay

To ensure that standards of performance are as per the SOP Manual.

To maintain a high level of confidentiality with regards to Guest & Management.

Responsibilities and Duties

Comply with hotel rules and regulations and provisions contained in the employment handbook.

Comply with company grooming and uniform standards.

Comply with timekeeping and attendance policies.

Actively participate in training and development programs and maximise opportunities for self-development.

Job Type: Full-time

Application Question(s):

• Are you locally available?
• Can you join immediately?
• Do you have at least 1 year experience working in a hotel as Guest Service Agent?