Full job description
Join Our Team at the Marriott Fallsview Hotel & Spa – Where Luxury Meets the Falls

The Marriott Fallsview Hotel & Spa enjoys the enviable distinction of being the closest hotel to Niagara Falls, offering guests an unparalleled view of one of the world’s most breathtaking natural wonders. As the area’s premiere luxury hotel, we pride ourselves on delivering exceptional service and unforgettable experiences.

Our property features 432 beautifully appointed guest rooms, many with stunning views of the falls, a full-service on-site spa, and the world-renowned Morton’s Grille – offering premium dining in an elegant yet relaxed setting.

Located just steps away from Niagara’s top attractions, including the Scotiabank Convention Centre, casinos, and a vibrant entertainment district, our hotel is at the heart of it all.

Be part of a passionate and dedicated team committed to excellence in hospitality.

Position Summary
Reporting to the Front Office Manager, the Guest Service Agent is responsible for delivering exceptional guest service while ensuring the efficient and accurate operation of the Front Desk.

Key Responsibilities:

Greet and welcome guests, creating a positive first and last impression
Register guests, verify reservations, and process check-in and check-out transactions
Handle payments, room keys, safety deposit boxes, and guest accounts in accordance with security procedures
Respond to guest inquiries and resolve concerns professionally, escalating and following up as needed
Post charges, manage room assignments, and complete pre-arrival room blocking for special requests and loyalty members
Maintain knowledge of room rates, promotions, packages, and occupancy levels
Communicate clearly with incoming shifts and collaborate effectively with team members
Contribute to guest loyalty by consistently exceeding service expectations
·Perform other duties as assigned
Qualifications:

Strong interpersonal and communication skills with a guest-focused approach
Passion for hospitality and delivering exceptional service
Excellent organizational and time-management skills; able to perform well in a fast-paced environment
Ability to work independently and collaboratively as part of a team
Physically able to stand and remain mobile throughout the shift
·Previous Front Desk or hospitality experience is an asset
BENEITS MARRIOTT EMPLOYEES ENJOY:

Complimentary daily staff meal “lunch and dinner” prepared by our culinary team.
Birthday Dinner at Morton’s Grille
On-site Starbucks Discount
Immediate access to the Associate/Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide.
Complimentary Company sponsored events.
Growth and development opportunities within the Hotel.