Full job description
Campground Guest Services Agent

Sundance by Basecamp, Kananaskis AB

About Basecamp Resorts

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

About Sundance

Sundance by Basecamp is a glamping experience in trapper’s tents and tipis in the heart of Kananaskis Country, overlooking the Kananaskis river.

Why Work for Us?

Subsidized staff accommodation available! (must have a “negative” criminal record check)
A gratuity program!
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Free access to the Everwild Nordic Spa
Discounts on food & beverage at Rhythm & Howl
Company paid staff events.
Room for advancement in our growing company
Be part of western Canada’s fastest-growing hospitality brand
A hands-on people focused Basecamp culture

Position Overview

We are seeking a full-time, seasonal Guest Services Agent to serve as a primary point of contact for campground guests. In this role, you will assist with guest inquiries, reservations, and check-ins while helping create a welcoming and positive experience for everyone visiting the campground.

The Guest Services Agent supports daily campground operations by providing administrative assistance, delivering excellent guest service, and assisting with retail operations at the Trading Post. This position works closely with the campground team to ensure guests receive friendly, efficient service and that day-to-day operations run smoothly.

This is a live-on-site role ideal for someone who enjoys working in a dynamic outdoor hospitality environment. The successful candidate will have strong organizational skills, the ability to multitask in a busy setting, and a proactive approach to problem-solving while supporting overall campground operations.

Wage: $18 per hour

Staff Accommodation: available on site. Applicants applying with a friend or partner are encouraged to apply, as shared staff accommodation may be available.

Shifts: Full-time, seasonal (May to October) position including days, evenings, and weekends

Key Responsibilities

Administrative Support

Monitor and respond to campground email inquiries in a timely and professional manner
Manage guest bookings, reservations, check-ins, and check-outs through the reservation system
Maintain accurate guest and reservation records within campground management systems
Answer phone calls and assist guests with reservations, general inquiries, and campground information
Support general office organization and assist with daily administrative operations

Technology & Systems

Utilize Microsoft Office applications including Outlook, Excel, Word, and Teams for daily communication and reporting
Operate reservation and campground management systems to update bookings and guest information
Navigate and work within multiple online systems; experience with WebRezPro is considered an asset