Job Summary
Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the friendly face and helpful voice that welcomes guests, manages reservations, and ensures every visitor feels valued and cared for. Your energetic approach will help foster a warm, inviting atmosphere that keeps guests coming back. Whether handling check-ins, answering inquiries, or coordinating with other hotel departments, you’ll be at the heart of delivering exceptional guest services in a vibrant resort environment.

Duties

OPEN Availability INCLUDING WEEKENDS – Mandatory

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
• Manage front desk operations using multi-line phone systems, ensuring prompt and courteous communication.
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience.
• Handle guest requests and complaints with professionalism, offering solutions that exceed expectations.
• Maintain accurate reservation records and update guest profiles using hotel management software.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy.
• Uphold excellent phone etiquette and multilingual communication skills to serve diverse guests effectively.