Full job description

Job Summary
Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vital role, you will be the friendly face and helpful voice that welcomes visitors, manages guest inquiries, and ensures smooth check-in and check-out processes. Your passion for hospitality management and exceptional customer service will help foster a warm, inviting environment that keeps guests coming back. Whether handling front desk operations or assisting with guest relations, your energy and professionalism will be the cornerstone of our guest experience.

Duties

• Greet guests warmly upon arrival and provide a positive first impression through excellent phone etiquette and guest interactions
• Manage multi-line phone systems efficiently, addressing inquiries, reservations, and requests promptly
• Check guests in and out accurately while maintaining hotel management standards and procedures
• Assist with night audit responsibilities to ensure financial accuracy and reporting at the end of each shift
• Handle guest requests, complaints, and special needs with professionalism, ensuring guest satisfaction at all times
• Maintain detailed records of guest stays, reservations, and billing information to support seamless operations
• Collaborate with hotel management to ensure smooth daily operations and uphold high standards of hospitality management

Skills

• Proven experience in hotel management or front desk operations within a resort or hospitality environment
• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world
• Strong customer service skills with a focus on guest relations and hospitality excellence
• Familiarity with hotel experience systems, including reservation software and multi-line phone systems
• Knowledge of night audit procedures, guest services protocols, and phone etiquette best practices
• Ability to handle high-pressure situations calmly while maintaining a friendly demeanor
• Excellent communication skills to foster positive guest interactions and team collaboration