Full job description

The Fairfield Inn by Marriott in Bolingbrook is currently seeking friendly, service-oriented, and highly motivated Guest Service Agents. Our ideal candidates should exude a passion for the hospitality industry that will cultivate an exceptional guest experience. The successful candidates must have outstanding customer service skills, excellent communication skills, and be a team player. They must have a strong “people person” attitude, problem-solving skills, and must be able to maintain a professional demeanor when under pressure. Previous front desk or customer service experience is preferred. If you are looking for an exciting career with unlimited opportunities to thrive within our growing portfolio of properties, we have immediate openings available to join our team.

Responsibilities include but are not limited to:

• Provide the highest quality of service to every guest and exceeds guest expectations.
• Greet guests and assist them with their stay.
• Handle guest check-ins/check-outs in accordance with hotel policies/standards in an efficient and friendly manner.
• Answering telephone switchboard in a professional manner.
• Respond promptly to guests’ concerns, questions, and requests.
• Make and modify guest reservations as well as be familiar with all rates, packages, and special promotions.
• Provide information on hotel amenities, surrounding attractions, restaurants, and transportation.
• Interact with hotel team in a professional manner, assisting other departments with necessary information.
• Fully understand and operate front desk computer system.
• Post guest charges, collect payments, and follow all cash handling procedures as per company standards.
• Prepare and print proper reports for shift.
• Ensure logging/delivery of packages, mail and messages as needed to guests.
• Have thorough knowledge of company’s emergency, safety, and security procedures.
• Be knowledgeable of the hotel brand and various programs.
• Maintain confidentiality of proprietary information.
• Maintain high standards of personal appearance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and requirements

• High School diploma or equivalent
• One year front desk or customer service experience strongly preferred
• Fosse or Marriott experience is a plus.
• Must speak fluent local language.
• Additional language skills a plus but not required.

This job requires ability to perform the following:

• Frequent standing, particularly for sustained periods of time at the front desk
• Must be able to bend, squat, stand, sit and occasionally lift 20-25 pounds.
• Handling objects, products, guest luggage and computer equipment
• Basic computer skills to operate various property management systems.
• Basic math skills are used frequently when handling cash or credit.
• Must have the ability to work a flexible schedule including nights, weekends, and holidays.