Full job description

Guest Service Agent

Castle Hill Inn

Castle Hill Inn is looking for a Guest Service Agent to join the team.

Nestled on 40 acres overlooking the southwestern corner of Narragansett Bay, Castle Hill Inn – a Relais & Chateaux hotel – is a coastal haven where guests come to relax and rejuvenate against a spectacular New England backdrop, a location that is second to none. The property features guest rooms that are perched on the sand dunes of our private beach, a banquet facility, and two restaurants featuring the talents of the culinary team. Castle Hill Inn is proud to be part of the Newport Restaurant Group!

About the Position: In the Guest Service Agent role, you represent the primary point of contact for our guests and handle all stages of a guest’s stay from arrival to departure. Full-time and part-time positions available!

About You: You are passionate, energetic and to whom pleasing and impressing guests comes naturally. You are an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment.

Essential Duties:

• Checking in and checking out guests
• Making, modifying, and cancelling room reservations
• Making room, spa, dining reservations and assisting with arranging any other activities the guests would enjoy
• Answering phones and directing calls to appropriate personnel
• Providing information about rooms, rates, and amenities
• Assisting guests with any special requests or needs

Compensation and Benefits:

• Competitive compensation $20-$22/Hour
• RI/MA Sick Leave
• Financial & Employee Ownership:
  • Generous Company 401k match
  • Employee Ownership Opportunities
• Employee Perks:
  • 35% discount when dining in our locations (including food and beverages
  • Employee Assistance Program (EAP)
  • Employee Discount Programs
  • Tenure Program
  • Referral Bonus Program
  • Holiday Appreciation Bonus