Full job description

Guest Service Agent

Basecamp Properties, Canmore

About Basecamp Resorts

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Why Work for Us?

• A gratuity program!
• Paid lunch breaks
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada’s fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Position Overview

We require a full-time Guest Service Agent who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for the same drive and commitment.

Salary: $18.00 – $20.00 per hour

Location: Basecamp Lodge and Lamphouse, Canmore

Shifts: Full-time, permanent, 8-hour shifts, weekends, evenings and holidays

Key Responsibilities

• Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration, check-in, and check-out procedures.
• Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
• Promptly answer the telephone-using positive, professional fluently in English.
• Utilize the company computers and reservation software to input and receive information.
• Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
• File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
• Assist our housekeeping team, fulfilling guest requests when required.
• Maintain a clean “guest ready” working environment.
• Other duties that may be assigned from time to time.
• Assist in keeping the common areas clean and tidy.
• Assist in customer service in connection with rental amenities.

Skills and Experience

• • Previous retail experience will be considered an asset.
  • Ability to effectively deal with internal and external customers.
  • Ability to read, listen and communicate effectively in English; both verbally and written.
  • Previous working knowledge of hotel PMS applications – Webrez Pro experience preferred.
  • Ability to accurately input information using Hotel Property Management Software.
  • Must be flexible to work various shifts throughout the week.
  • Must have the mobility to climb stairs throughout the day and be able to lift 40lb.
  • 1 year customer service previous experience is considered an asset.