Full job description

About the Role
We are seeking an experienced and customer-focused Guest Relations Officer (GRO) to join our growing Holiday Homes team. The ideal candidate will have hands-on experience in Holiday Homes operations and a passion for delivering exceptional guest experiences.

Key Responsibilities

• Manage guest check-ins and check-outs.
• Ensure excellent guest satisfaction throughout their stay.
• Handle guest inquiries, requests, and complaints professionally.
• Coordinate with housekeeping, maintenance, and operations teams.
• Conduct property inspections and maintain quality standards.
• Provide prompt and efficient support to guests as required.

Requirements

• Minimum 2 years of experience in Holiday Homes operations.
• Valid UAE Driving License (mandatory).
• Own vehicle required (fuel allowance provided).
• Strong communication and interpersonal skills.
• Excellent problem-solving and customer service abilities.
• Ability to work flexible hours, including weekends and holidays when required.
• Immediate joiners preferred.
• Candidates with their own visa will be given preference.

What We Offer

• Competitive salary package.
• Fuel allowance.
• Opportunity to grow within a dynamic and expanding company.
• Supportive and professional work environment.