Key Responsibilities

Guest Experience & Personalization

· Greeting guests with warmth and professionalism, ensuring a seamless welcome and seating experience.

· Provide personalized service by recognizing repeat guests and remembering preferences.

· Anticipate guest needs and proactively offer assistance, recommendations, or special touches.

· Handle guest feedback and complaints with empathy, discretion, and swift resolution.

VIP & Event Coordination

· Prepare for VIP arrivals by coordinating with service, kitchen, and bar teams to ensure tailored experiences.

· Liaise with the events team for guest-related activations, private bookings, and celebrations.

· Ensure all special occasions (birthdays, anniversaries, proposals) are executed flawlessly.

Reservations & Guest Flow Management

· Manage reservations and walk-ins using the venue’s booking system.

· Monitor guest flow and assist in managing waitlists during peak hours.

· Communicate effectively with the host/hostess team to optimize seating and guest turnover.

Communication & Liaison

· Serve as the primary point of contact for guest inquiries and requests.

· Coordinate with the kitchen and bar to ensure timely and accurate service delivery.

· Support marketing initiatives by promoting events, offers, and experiences to guests.

Reporting & Feedback

· Maintain detailed logs of guest feedback, complaints, and resolutions.

· Provide weekly reports on guest satisfaction, trends, and areas for improvement.

· Assist in implementing service recovery strategies and follow-up communications.

Operational Support

· Participate in daily briefings with insights on guest profiles, expected VIPs, and service notes.

· Support the host team during busy periods and assist with floor operations when needed.

· Ensure the ambiance, cleanliness, and guest touchpoints meet brand standards.

Qualifications & Skills

· Minimum 3–5 years of experience in a hostess or guest relations role, with at least 1 year in a supervisory capacity.

· Strong leadership and team management skills.

· Excellent communication and interpersonal abilities.

· Proficiency in reservation systems and guest service etiquette.

· Professional appearance and grooming.

· Ability to multitask and remain calm under pressure.

· Flexibility to work shifts, weekends, and holidays.

· Experience in beach club or outdoor hospitality settings is a strong advantage.

Physical Requirement

· Ability to stand and walk for extended periods.

· Perform physical tasks such as bending, reaching, and moving between indoor and outdoor areas.

· Manual dexterity to handle menus, reservation tools, and guest items.

· Able to work in both indoor and outdoor environments and tolerate minimum exposure to heat and sun.

OTHER

§ Performs other related tasks as assigned by management.

Pay: From AED6,000.00 per month