As Guest Relations Agent you will be responsible for the following duties:
- Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
- Help the Guest Relations Manager to meet and greet guests.
- Prepare the Daily Communication Form.
- Handle amenity requests and other guest relations programmes
- Run and Participate in the VIPs meeting.
- Assists the Front Office during need periods.
- Handles guests’ complaints.
- Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
- Establish individual guest’s preferences and provide the service accordingly.
- Check and update arrival and departure reports for a better handling and anticipation of guest needs.
- Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
- Attend to specific guest’s requests ensuring efficient and proactive service.
Our commitment to you:
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- A competitive salary and benefits packages
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