Full job description

Looking for a reliable and skilled Guest Relation Officer (not a management position) to maintain our holiday rental apartments in Downtown Dubai. Your job is to make sure everything runs smoothly, take care of ad-hoc or routine maintenance, inspect cleaning quality, keep the apartments guest-ready at all times and perform in-person check-ins.

Responsibilities:

Guest Readiness:

• Conduct in-person check-ins (night, weekend and holidays included)
• Check apartments after guests leave to note repairs and damages
• Make sure apartments are clean, well-stocked, and ready for next guests

Preventive Maintenance:

• Inspect apartments regularly to avoid future problems
• Test systems like A/C, water heaters, Wi-Fi, electronics before guest arrivals
• Schedule and track relevant maintenance appointments

Teamwork and Support:

• Coordinate with cleaners and other team members to keep operations smooth
• Respond quickly to guest requests or minor issues during their stay
• Deliver missing items, replace amenities, or pick up purchases, when needed

Qualifications:

• Previous experience in holiday homes is a must
• Strong attention to detail and ability to work independently
• Strong sense of ownership and ability to self manage work responsibilities
• Flexible to work occasionally on weekends or holidays and nights, if needed
• Valid UAE driving license is a must (own car preferred)
• GOOD English communication skills: written and verbal
• Experience working with Hostaway/Airbnb is a plus
• Arabic would be an advantage

Benefits:

• Competitive salary
• Growth opportunities in a dynamic company

How to Apply:

If this sounds like the right fit for you, please apply here.

Job Types: Full-time, Part-time

Pay: AED5,000.00 – AED8,000.00 per month