Full job description

Job Purpose

To provide friendly and efficient customer service while creating a warm and welcoming environment for all customers, with the primary aim of retaining existing customers and attracting new ones

Job Responsibilities

• Greet and welcome customers confidently and professionally
• Guide customers within the showroom, introduce them to the Sales Consultant, and arrange refreshments
• Assist customers until a Sales Consultant becomes available
• Contact customers two days after their visit to ensure a high level of customer service is maintained
• Capture walk-in customer details accurately, enter them into the system as leads, and share them with the line manager on a daily basis
• Create leads in Salesforce and assign them to the respective Sales Consultants
• Ensure all leads are followed up and report lead conversion status to the manager
• Generate leads from telephone enquiries and forward them to the Sales Team
• Ensure all incoming calls are answered within three rings
• Ensure all calls are transferred to the appropriate person within 45 seconds
• Submit showroom trackers, first-visit survey reports, SSI reports, telephone enquiry reports, delivery follow-up reports, and other required reports in a timely manner
• Remain alert to any unusual or inappropriate activities within the showroom and report them accordingly
• Support the Delivery In-Charge/Delivery Manager in receiving vehicles in Oracle and updating the daily vehicle stock ageing report
• Assist in arranging showroom display vehicles and updating stock ageing reports on a weekly or bi-weekly basis
• Support the Delivery In-Charge in conducting physical stock checks on a weekly basis
• Assist the Delivery In-Charge/Manager in managing and coordinating test drives on a daily basis
• Maintain records of maintenance for the fleet of test drive vehicles
• Prepare vehicles and documentation to support test drives for Sales Executives
• Collect customer feedback and share it with the Branch Manager for daily review
• Assist in coordinating required maintenance activities and supporting suppliers
• Maintain inventory records of showroom supplies and report stock requirements to the line manager accordingly

Educational Qualifications

• High school diploma or equivalent is required
• A degree or certification in hospitality, business, or a related field is an added advantage

Work Experience

• Minimum of 1–3 years’ experience in a similar role

Competencies

• Proven customer service experience, preferably in a showroom, retail, or hospitality environment
• Strong communication and interpersonal skills
• Excellent organisational skills with strong attention to detail
• Ability to work under pressure and manage multiple tasks effectively
• Professional, friendly, and customer-focused attitude
• Proficiency in Microsoft Office; experience with showroom management systems is preferred

Languages

• English (required)
• Arabic (desirable)

APPLY NOW