Full job description

Job Responsibilities:

– Supervising the entire reception and reservation team and ensuring they follow the restaurant’s standard operating procedures.

– Welcoming and warmly greeting the guests upon arrival, and addressing them by name whenever possible.

– Quick seating guests.

– Interacting with the guests while escorting them to tables that best serve their wishes, in a timely manner.

– Training new staff and monitoring performance of all reception staff.

– Maintaining complete knowledge of all our foods and beverages, outlets, services, and hours of operation.

– Ensuring that everything that the guests will need is in order and clean.

– Informing the runners about dirty tables.

– Greeting, estimating wait times, and handing pagers to the guests whenever we are full.

– Informing the guests of the range of our pagers.

– Paging, showing gratitude for waiting and seating the guests when we have a table for them.

– Providing a menu for the guests and explaining the specials to them.

– Regularly checking the reservation book for reservations.

– Scheduling reservations in advance for the guests.

– Answering guests’ questions accurately and politely.

– Answering phone calls within 3 rings or less, in a polite manner.

– Ensuring effective and fast delivery service by the servers.

– Inspecting the dining facilities and ensuring proper maintenance.

– Ensuring that guests receive quality service.

– Accepting guests’ complaints and feedbacks.

– Helping the guest fall in line when we are on a wait.

– Showing the guest where to seat or hang around while waiting for their tables.

– Handing menus to guests that are waiting for their tables, so that they can decide what to have before their table is ready.

– Doing side-works during and at the end of each shift, such as; menu sweep, menu wipe, refilling the silver trays, cleaning high chairs, restroom check, pager inventory, and updating the servers’ map.

– Doing restroom checks and informing the housekeepers when it needs to be cleaned.

– Updating and loading the floor plan.

– Ensuring that all the guests’ requirements are timely met.

– Introducing the guests to their servers.

– Collaborating effectively with the marketing team.

– Attending person in charge, basic food hygiene, and work safety training programs.

Work Location: In person