What you’ll get

As a Guest Experience Coordinator at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

You’ll love what you do and take pride in delighting our guests:

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will own the pre arrival experience becoming the first point of contact for our guest after the booking has been made.
• You will act as an air traffic controller for all incoming guest requests and cases. Managing the hotel inventory by allocating the right room to the right guest at the right time. You will proactively manage all administrative and technical requirements to ensure seamless guest experience.
• You will ensure guest requests, room allocation, recognition delivery, and additional administration are executed timely, seamlessly and accurately.
• You will own the creation and distribution of operational tasks and you will own the system business rules for service requests.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Experience Coordinator, you’ll have the opportunity to bring these to life and continue to create our legacy.

The items shared are the essence of a day in the life of a Guest Experience Coordinator, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

• Bring your unique personality and enthusiasm to both the role and the team, making a positive impact every day.
• You are focused on process improvement, meticulous with details, and persistent in follow-up to ensure excellence.
• Clear communication is the backbone of our success. You possess outstanding communication skills, paired with a strong sense of customer service and business ethics.
• English is our primary language, and you can communicate confidently and effectively in it.
• Previous experience in Front Desk, Guest Relations, or Concierge is preferred.
• A high level of English and proficiency in the local hotel language are essential; additional languages are a plus.
• Familiarity with systems such as Microsoft Dynamics, Opera, HotSOS, and Spa Soft is highly advantageous.