Full job description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Reporting to the Corporate Director of Sales, Group Direct and Sales Operations Manager, the Lead Groups & Meeting Specialist will act as a liaison for meeting inquiries for the Sonesta Hotels Managed and Franchised estate from meeting planners, Event & Catering Customers and online inquiry channels, and ensure a high standard of fulfilling requests with accuracy and urgency.

The role is based on our Shared Services Center in Orlando, FL. This role will be “hands-on”, require “out of the box” thinking and will empower the Group Center Agent to meet revenue targets for the Sonesta Hotels Stakeholders, whilst creating a phenomenal service experience for the customer.

Job Description

Groups & Meetings Specialist s primary role is to respond to all incoming leads in a timely manner while supporting and selling the rates and strategies as outlined by the Hotel.

• Responds to all leads coming in via telephone or e-mail
• Serves as a liaison between the Hotel and the customer
• Partners with the Hotel; acts as extension of the sales team
• Works closely with Revenue Management teams, Hotel Operations team and Marketing team to convert groups and meetings opportunities.
• Supports Sonesta Sales organization’s efforts by participating in cross-functional projects.
• Provides hotel information, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
• Reviews, verifies and logs all relevant communications of customers’ needs.
• Proactively requests customer needs, handles objections and converts groups and meetings opportunities through proposals and contract management.
• Ensures customer satisfaction throughout the sales process.