Full job description

We are looking for a seasoned Hotel General Manager to oversee all staff, budgets, and operations of the local business unit.The General Manager’s responsibilities include managing between departments and resolving issues, ensuring guest satisfaction and safety, and hiring and training staff.Our ideal candidates are experienced hospitality professionals who can inspire and lead their team to consistently deliver top-notch customer service.Ultimately, the role of the Hotel General Manager is to ensure our hotel meets and exceeds guest expectations while also driving the hotel’s profitability.

Responsibilities

• 
  Plan and manage all hotel operations to achieve customer satisfaction, quality service, compliance with corporate policies and maximize profit
• Develop and implement business strategies, policies and procedures for the hotel
• Prepare and manage budgets and monitor revenues and expenses and control costs
• Interview, hire, train, guide, and manage hotel personnel and monitor their performance
• Resolve customer complaints / issues in timely manner to maintain high customer satisfaction rates
• Inspect hotel premises to ensure they meet safety and cleanliness standards
• Maintain relations with outside contacts such as guests, regulatory agencies, competitors, and other members of the local community
• Develop and implement marketing strategies to promote the hotel and its services
• Prepare detailed reports on the hotel’s business performance
• Conduct regular meetings with department heads to discuss and review operational issues and trends

Requirements

The selected candidate must have exceptional leadership and management skills to oversee all operations and employees in the hotel.

• Excellent communication skills to effectively interact with guests, employees, and stakeholders.

• Strong understanding of hotel management software, and ability to analyze and interpret financial information for budgeting and forecasting.
• Ability to ensure that all services meet the highest possible standards, and to implement and monitor procedures for guest safety and comfort.
• Strong interpersonal skills to build and maintain relationships with guests, encouraging repeat business.
• Conflict resolution and problem-solving skills to handle guest or staff complaints and issues efficiently and effectively.
• Proven customer service experience with a focus on creating an exceptional guest experience.
• Ability to multitask and manage multiple operations simultaneously.
• Sound knowledge of local laws, regulations and guidelines related to hotel operations.
• Financial acumen to oversee budgeting, reporting, planning and auditing.
• Experience in strategic planning and business development.

Qualifications

• Proven work experience as a Hotel General Manager or similar role
• Experience with hotel management software and Point of Sale (POS) systems
• Solid understanding of hospitality procedures and best practices
• Knowledge of hotel operations, including marketing, housekeeping, and guest relations
• Ability to effectively manage and motivate staff
• Strong business acumen with a strategic ability to analyze market trends and competitor activity
• BSc degree in Hotel Management, Hospitality, Business Administration or relevant field