Full job description

Job Summary

Asheville River Cabins is seeking an experienced, hands-on General Manager to lead day-to-day operations of our glamping resort in Asheville, NC. This role is responsible for guest experience, staff leadership, operational excellence, and financial performance.

The ideal candidate is a hospitality professional who thrives in a dynamic environment, enjoys leading teams, and is passionate about outdoor hospitality and creating unforgettable guest experiences.

Compensation

• Base Salary: $75,000 – $85,000 per year, depending on experience
• Performance Bonus: Annual performance-based bonus potential
• Additional Perks: Growth opportunities within a rapidly expanding hospitality brand and a unique outdoor work environment

(Final compensation will be based on experience, qualifications, and local market conditions.)

Responsibilities

Operations & Guest Experience

• Oversee daily resort operations, ensuring a high-quality guest experience
• Maintain cleanliness, presentation, and readiness of all accommodations and common areas
• Manage guest communication, feedback, and issue resolution
• Coordinate housekeeping, maintenance, landscaping, and vendor services

Team Leadership

• Hire, train, schedule, and supervise on-site staff and contractors
• Build a positive, accountable, guest-focused team culture
• Lead by example and serve as the primary on-site point of contact

Financial & Performance Management

• Manage operating budgets, payroll, and expense controls
• Monitor occupancy, ADR, and revenue performance
• Execute pricing and availability strategies in coordination with ownership
• Identify opportunities to improve profitability and efficiency

Property & Brand Stewardship

• Ensure property safety, compliance, and preventative maintenance
• Uphold The Glamping Collective brand standards and values
• Build relationships with local vendors, partners, and community stakeholders