Full job description

The service technician/Installer will be primarily responsible for the maintenance, repair, and installation of both Williams
Bros. Health Care Pharmacy and customer equipment including but not limited to the following: power wheelchairs, scooters,
stair lifts, vehicle lifts, ramps, platform elevators, and bathroom safety modifications.

Principal Roles and Responsibilities

• Troubleshoot, Diagnose, repair and service product and equipment
• Perform inspection and preventive measure on all company equipment
• Keep up-to-date knowledge of any changes to the products Williams Bros. Health Care Pharmacy offers or services
• Complete all paperwork accurately and in a timely manner: work orders, receipts, etc.
• Partner with management to develop and implement new programs to enhance sales and marketing
• Transport supplies and equipment as needed
• Attend vendor certification and training for maintenance, repair, and installation guidelines
• Train and coach all DME associates on product and services provided
• Respond to maintenance, repair, and installation equipment within 24 hours (end of next business day).
• Provide consultation services to patients in regards to home and vehicle accessibility options
• Provide measurements, quotes, orders, and invoices to support/substantiate consultation
• Schedule and prepare supplies needed for installations
• Install home modifications including, but not limited to ramps, grab bars, bathtub modifications.
• Install vehicle modifications including, but not limited to wheelchair ramps and lifts, and patient lift systems
• Maintain neat and clean installation vehicle at all times
• Performs duties as requested by the Department Supervisor specific to that department.