Full job description

Overview
Join our dynamic team as a Gaming Attendant and become the friendly face that enhances our guests’ gaming experience! Your leadership skills will shine as you supervise gaming activities, manage guest interactions, and uphold the highest standards of casino operations. This position offers an exciting opportunity to be at the heart of entertainment, fostering memorable moments for our guests while ensuring safety and compliance.

Responsibilities

• Oversee gaming areas to ensure all activities adhere to casino policies and regulations
• Assist guests with game rules, procedures, and machine operations to enhance their experience
• Manage cash handling duties accurately, including chip exchanges and payouts
• Monitor slot machines for suspicious activity or conflicts, intervening promptly when needed
• Address guest inquiries, resolve conflicts professionally, and ensure a positive atmosphere
• Conduct regular safety checks and ensure compliance with all gaming regulations and security protocols

Experience

• Strong background in customer service, conflict management, and guest relations
• Experience handling cash transactions with accuracy and basic math skills
• Familiarity with casino operations, gaming regulations, and responsible gaming practices is preferred
• Excellent communication skills to interact confidently with diverse guests and team members