Full job description

Why work for The Sheraton San Diego Resort?

Located on the Harbor Island waterfront, Sheraton San Diego Resort offers breathtaking views of the city skyline and the San Diego Bay. As one of the largest and most recently renovated resorts, we take pride in a culture built on genuine care -both for our guests and for our associates. Our mission is simple: to be a resort where guests love to stay and associates love to work!

We offer competitive pay and a comprehensive benefits package, including medical, dental, vision, and life insurance, paid time off, retirement plans, Marriot travel discounts, and complimentary parking and meals.

Summary of Job Description

A Front Office Supervisor oversees the operations of the front desk, guest service/PBX, concierge, and bell staff in a hotel, ensuring smooth check-in and check-out processes and providing exceptional customer service. Responsibilities include managing reservations, handling guest inquiries and complaints, and supervising front desk, guest service/PBX, concierge, and bell staff. The supervisor also assists with training new staff, monitoring performance, and implementing procedures to improve efficiency and guest satisfaction. Strong leadership, communication, and problem-solving skills, along with proficiency in hotel management software, are essential for success in this role.

This position pays $23.00 per hour.

Education/Experience

• Minimum 1 year experience in hotel leadership of front desk, concierge, customer service, or PBX preferred.
• High School Diploma or equivalent education required.