Full job description

ESSENTIAL FUNCTIONS: Duties are not exhaustive but reflect the core content of the job expectations and responsibilities.

*A positive attitude and a strong teamwork mentality are must-haves!

• Answers incoming telephone calls in a courteous and professional manner and directs the calls to the appropriate clinic staff when applicable.
• Responsible for all patient registration activities and the scheduling of appointments.
• Responsible for accurate data entry of patient demographics, insurance, email addresses as well as insurance information.
• Confirms upcoming appointments according to Tulip Tree policy.
• Contacts patients to schedule needed preventative care according to requirements by insurance plans.
• Collects any unpaid balances as well as co-pays or deductibles. Discusses any unpaid bills with client.
• Responsible for maintaining accurate document placement of records incoming through scanner and through fax according to Tulip Tree policies and procedures.
• Participates in the Tulip Tree continuous quality improvement process.
• Mails letters for clinical staff to patients.
• Makes return calls for dental patients and relays dental staff responses to the patient.
• Sends appointment reminders to patients by mail.
• Responsible for verification of insurance eligibility daily.
• Assures dental prior authorizations are still active and accurate for each appointment that requires a prior authorization.
• Records transition of care and obtains/notifies proper staff member to obtain medical records to accurately treat patient in a transition of care situation.
• Enters accurate dental cases to assure proper dental insurance billing.

REQUIREMENTS AND CAPACITY:

Education/Experience: High School Diploma required, College degree preferred. Must have at least 1 year office experience, medical office experience a plus. Experience with EClinicalWorks or other Electronic Health Record preferred.