Full job description

Job Description – Front Office Officer

Key Responsibilities

• Arabic native Language is a must.
• Freshers and Experienced candidates can reply
• Welcome and assist guests in a professional and friendly manner.
• Handle guest check-in, check-out, and reservation processes accurately.
• Respond to guest inquiries, requests, and complaints promptly.
• Answer telephone calls and respond to emails professionally.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain accurate guest records and process payments.
• Promote hotel services and upsell room categories where applicable.
• Ensure the reception area is clean, organized, and presentable.
• Comply with company policies, SOPs, and service standards.
• Perform other duties assigned by the Front Office Manager.