Full job description
Description:
ABOUT CHETOLA RESORT

For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.

THE ROLE

Chetola Resort is seeking a reliable and detail-oriented Front Desk Night Auditor to serve as the overnight face of the resort. This position is responsible for ensuring smooth overnight operations at the front desk, assisting guests with late-night needs, and performing essential auditing tasks to reconcile the day’s financial transactions. This is a great opportunity for someone who is dependable, customer-service focused, and comfortable working independently in a serene overnight environment.

SCHEDULE

Thursday, Friday, and Saturday nights, 9:00 PM – 7:00 AM (full-time). Weekend and holiday availability required. Opportunity to pick up occasional day shift is also available if desired.

WHAT YOU’LL DO

Guest Experience & Service Delivery

Greet and assist guests with check-ins, check-outs, and general inquiries in a professional and courteous manner
Serve as the primary contact for guest needs during overnight hours
Respond to emergency situations and coordinate with relevant departments as needed
Provide resort information and recommendations to enhance the guest experience
Audit & Administrative Tasks

Complete nightly audit of all daily financial transactions and ensure accuracy of guest folios
Prepare daily summary reports for management and accounting
Post charges and payments to guest accounts
Balance and reconcile front desk cash drawer and credit card transactions
Monitor room availability and manage overnight reservations or walk-ins
Operations & Safety

Maintain a clean, secure, and welcoming front desk and lobby area
Conduct nightly property walks and ensure security measures are in place
Follow all company procedures and maintain accurate records of overnight incidents or issues