Full job description

Job Summary

We are seeking a highly organized and proactive Office Manager to oversee the daily operations of our real estate office. The ideal candidate will ensure smooth monitor team performance, manage reporting processes, and support agents in maintaining efficient workflow and client service standards.

Key Responsibilities Office Operations

• Open and manage the office daily, ensuring all facilities are operational and organized.
• Ensure compliance with company policies and procedures.

Attendance & Team Monitoring

• Track and maintain employee attendance records.
• Monitor punctuality and office presence of agents and staff.
• Prepare attendance summaries for management review.

Agent Reporting

• Collect and maintain daily, weekly, and monthly agent activity reports.
• Monitor agent performance metrics and productivity levels.
• Ensure timely submission of reports by all agents.

CRM Management & Follow-Up Monitoring

• Monitor CRM activities and ensure all leads and client interactions are properly updated.
• Track follow-up schedules and ensure agents are maintaining timely communication with prospects and clients.
• Generate CRM performance reports and identify areas requiring attention.

Lead Distribution Management

• Maintain accurate records of lead allocation and distribution.
• Track lead assignments and ensure fair and efficient distribution among agents.
• Monitor lead conversion progress and report findings to management.

Client Appointment Coordination

• Schedule and coordinate client meetings, property viewings, and appointments.
• Manage calendars for agents and management when required.
• Ensure timely communication with clients regarding scheduled appointments.

Performance Reporting

• Prepare and submit weekly performance reports covering:
• Agent activities
• Lead management
• CRM follow-ups
• Attendance records
• Appointment statistics
• Provide management with operational insights and recommendations.

Requirements

• Strong knowledge of CRM systems and reporting tools.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to work independently and maintain confidentiality.
• Strong attention to detail and problem-solving skills.

Preferred Qualifications

• Experience working in a real estate brokerage.
• Familiarity with property portals and real estate CRM systems.
• Ability to prepare analytical reports and performance summaries.