Full job description

The Comfort Inn and Suites Logan near University is looking for a Front Office Manager to provide exceptional customer service to our valued guests. As Front Office Manager, you will represent the brand with enthusiasm and strive to create a positive and welcoming environment for our guests. You will manage the day-to-day front desk operations, including check-in/check-out, customer service, reservations, and ensuring that all operations are running smoothly. As Front Office Manager, you will also have the opportunity to work with a great team and enjoy competitive wages and comprehensive benefits. If you want to be part of a growing team and represent a recognized brand, then this is the job for you!
Compensation:

$16 – $18 hourly
Responsibilities:

• Deliver exceptionally friendly and helpful service to all our guests
• Create enjoyable guest experiences
• Be a team player and take the initiative to help your teammates
• Perform all check-in and check-out tasks
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Manage online and phone reservations
• Respond to clients’ complaints in a timely and professional manner
• Coordinate with our housekeeping, breakfast, and maintenance staff to accommodate all guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Qualifications:

• Work experience as a Hotel Front Office Manager, Receptionist, or similar role
• Experience with hotel reservation software, like ChoiceAdvantage, OnQ, and Opera
• Understanding of how travel planning websites operate, like Booking, Expedia and TripAdvisor
• Exceptional customer service
• Excellent communication and organizational skills

About Company

Comfort Inn and Suites Logan near University is located right in the heart of the beautiful Cache Valley.

With Utah State University just blocks away, Logan offers ample events, both family-friendly and University-driven, that will help you feel at home in this community.

As a member of the Choice Hotels International family, our newly renovated hotel is committed to providing exceptional guest experiences through our clean rooms and outstanding reputation. At Comfort Inn and Suites Logan, we believe that if you take care of your team, they will take care of your guests and recognize that in this tight-knit community, our success is due to the support and relationships we have built and continue to foster.

We are a Utah-based hotel management company that prioritizes people and culture. Our hotel is driven by a passion for service above self and guest satisfaction.