Full job description

Job Summary

The Front Office Intern will support the Front Office team in delivering outstanding guest service by learning and assisting with reception, check-in/check-out processes, and guest inquiries. This internship provides valuable exposure to hotel operations, customer service, and administrative tasks in a dynamic hospitality environment.

Key Duties and Responsibilities

• Greet guests upon arrival and assist with check-in/check-out procedures under supervision.
• Provide general information about the hotel’s services, amenities, and local attractions.
• Assist with handling guest inquiries, special requests, and concerns in a courteous and professional manner.
• Support the Front Office team in coordinating with other departments (housekeeping, concierge, F&B).
• Help prepare welcome amenities and manage VIP guest experiences.
• Maintain the front desk area to ensure a professional and welcoming environment.
• Observe and assist in resolving guest issues or complaints to ensure satisfaction.
• Learn and use hotel property management systems (PMS) for basic tasks and data entry.
• Assist in gathering guest feedback and identifying opportunities for service improvement.
• Shadow team members to understand key roles within the front office and guest relations.

Experience & Educational Requirements

• Currently enrolled in a Hospitality, Hotel Management, or Tourism program.
• Basic computer knowledge.
• Strong orientation towards customer service
• Highly organized and proactive and able to meet deadlines in a fast-paced environment
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail
• Problem solving and decision making
• Customer-focused
• Teamwork
• Interpersonal skills
• Hands-on experience with guest service and hospitality systems
• Opportunity to work in a team-oriented, multicultural environment
• Internship certificate and letter of recommendation upon successful completion
• Potential pathway to full-time employment within the hotel or hospitality industry