The Holiday Inn & Staybridge Suites Dubai Business Bay, a cluster of two hotels, is looking for a Front Office Intern to join their extraordinary team!

Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay includes 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.

YOUR DAY TO DAY

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Welcome guests in a friendly, prompt and professional manner recognizing IHG One Rewards Members and returning guests.
• Check guests in, issue room keys, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

WHAT WE NEED FROM YOU

Ideally, you should possess some or all the following qualifications and experience:

• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Knowledgeable in operating telephone systems, including handling multiple lines and transferring calls.
• Familiarity with hotel reservation systems, such as Opera or similar software.
• Ability to handle guest complaints and difficult situations with patience and empathy.
• Strong attention to detail and accuracy in handling guest information and reservations.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Basic math skills and proficiency in handling cash and credit card transactions.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Fluency in written and spoken English, additional languages a plus.

WHAT WE OFFER

We’ll reward all your hard work with competitive benefits & a positive work environment for you to thrive and grow.

APPLY NOW